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Terms & Conditions

DOMESTIC APPLIANCE COVER - APPLIANCE SERVICE PLAN

 
Accidental Damage means the cost of repair to or replacement of your equipment following physical damage as a result of a sudden and unforeseen cause which stops the equipment working.
Administrator, They, them, we means Domestic Appliance Cover.
Breakdown means the cost of repair to or replacement of your equipment following a mechanical or electrical fault which stops the equipment from working properly.
Service Plan means the document which is issued by us as evidence of cover and forms part of this plan.
Equipment means appliances as shown on your Service Plan. Period of Cover means the period during which this plan is in force as shown on your documents.
PERIOD of COVER
Annual Plan
12-month period from the start date shown on your Service Plan documents.


WHAT IS COVERED

You are covered under this policy for Breakdown and Accidental Damage of your equipment during the period of cover.
In the first instance the Administrator will try to resolve the issues you are having with your Equipment through their helpline. If it is not possible to resolve the problems with your Equipment over the telephone the Administrator will send an engineer to you to repair your Equipment.
If your Equipment cannot be repaired, we will replace your Equipment.


WHAT IS NOT COVERED

The following are excluded from the cover provided under this plan:

  1. Repairs or replacements of Equipment where such faults are still covered by the manufacturer’s, supplier’s or repairer’s warranty;
  2. Where the Equipment has been recalled by the manufacturer;
  3. Faults which are due to a generic manufacturing defect;
  4. Faults which arise from your Equipment being modified in a manner which is not authorised by the manufacturer including but not limited to any upgrade or the addition of non-approved accessories;
  5. Faults resulting from you failing to follow the operating instructions of your Equipment;
  6. Any claim where you use the equipment for a non-domestic purpose or in a commercial environment;
  7. Any fault or damage which has been caused, directly or indirectly, by faults with the domestic supply of electricity;
  8. Any fault or damage caused by any theft, attempted theft, malicious damage or damage caused by fire or explosion;
  9. Repairs for faults relating to a reduction in image retention on LCD screens, plasma or projection TV screens;
  10. Faults or damage resulting from a software virus, the configuration of user settings, the backing up or recovery of data, the loss, corruption or damage of or to data or the operating system of the Equipment;
  11. Any fault or damage which is covered by any other plan;
  12. Any consequence of war, invasion, act of foreign enemy hostilities (whether war be declared or not), civil war, rebellion, revolution, insurrection or military or usurped power or confiscation, nationalisation, or requisition by order of any government, public, municipal, local or customs authority;
  13. Any damage as a result of nuclear radiation.
    Where an engineer is sent to repair your Equipment, you will be liable to pay for the cost of this where no fault is found with your Equipment.


The plan does not cover the following:

  1. Routine maintenance, cleaning and servicing;
  2. Work which you require to take place outside of our engineer’s normal working hours (which are Monday to Saturday 8:00am to 8:00pm not - including UK public holidays;
  3. Equipment which must be repaired outside of the United Kingdom, Isle of Man, Channel Islands and Northern Ireland;
  4. Any costs which are incurred as a result of not being able to use your equipment;
  5. Any damage to property or personal injury;
  6. Any costs which do not result from the event giving rise to a claim;
  7. The replacement of any item which is intended to be replaceable such as fuses and batteries;
  8. Cosmetic damage which does not affect the use of your Equipment;
  9. Equipment which has not been installed properly;
  10. Equipment which was not working in accordance with the manufacturer’s specification before the policy was taken out;
  11. Any claims within the first 45 days of the original plan inception date, will be subject to a £100 excess for appliances and television over 40” and £50 excess for any subsequent televisions under this plan.
  12. Any pre-existing fault prior to you taking out this Service Plan.


HOW TO MAKE A CLAIM UNDER THIS PLAN

If you experience any issues with your Equipment during the Period of Cover, you should email the Administrator’s helpline on the address below. In the first instance the Administrator will try to remedy any issues. If they are unable to do so you are able to make a claim under the plan and they will send an engineer out to you.
The administrator’s helpline is open 5 days a week, 10am - 6.00pm Monday to Friday excluding UK Public Holidays.
Email : info@domestic-appliance-cover.co.uk
Address: DOMESTIC APPLIANCE COVER, Lord Montgomery Way, Portsmouth, PO1 2SB

 

CANCELLING THIS SERVICE PLAN

You may cancel this plan at any time by writing to the Administrator on the contact details below. Please note that we clearly explain on our website, over the phone and in all paperwork that we have a no refund policy. This is brought to all clients attention before making a payment. For this reason even if this policy is cancelled, no money will be returned unless clients provide clear paperwork of genuine illness or reason deemed worthy for a refund by our company.
Contact Details
DOMESTIC APPLIANCE COVER, Lord Montgomery Way, Portsmouth, PO1 2SB
Email: info@domestic-appliance-cover.co.uk

 

COMPLAINTS PROCEDURE

If you are dissatisfied with the service, you are provided with by us or the administrator or under this plan please contact them using the contact details below quoting your plan number:
Address: Customer Support Manager, DOMESTIC APPLIANCE COVER, Lord Montgomery Way, Portsmouth, PO1 2SB
The terms and conditions of this plan do not affect your statutory rights relating to faulty or mis-described goods. For further information about your statutory rights, contact your local authority Trading Standards Department or the Citizens Advice Bureau in the UK.
ALTERATION AND ASSIGNMENT
You are not permitted to assign to another person(s) or change in any way the rights under this plan without our written consent.
EXCLUSION OF THIRD-PARTY RIGHTS
Nothing in this plan is intended to confer a directly enforceable benefit on any other party and therefore the provisions of the Contracts (Rights of Third Parties) Act 1999 do not apply.
GOVERNING LAW
This plan and any dispute concerning its interpretation, is governed by the laws of England and Wales and the jurisdiction of the English Courts will apply. We will communicate in English.
In accordance with the Equality Act 2010, a copy of this policy is available in large print upon request.